Our Values

New Channels have been at the forefront of specialist TV, aerial, satellite and digital technology since 1989. Our company is built around 6 basic values, which is why we are the number one choice for all your digital needs.

Excellent Customer Service

From the moment you contact New Channels we will ensure you receive an exceptional service. Unlike many of our competitors we have a complete support structure which allows us to deal with any enquiry and respond quickly. Our large fleet of engineers are all supported by Senior Managers, Technical Experts, Quality Assurance, Sales Support and Administration Staff.

Equality

We feel that being positive about equality makes good business sense. Our success has been built upon us finding and keeping talented people with the right knowledge and skills, irrespective of their race, nationality, ethnic origins, gender or disability. This outlook extends to you and our customers in our day to day working practices.

Teamwork and Communication

We believe effective team working is about good communication. To ensure you receive the best possible service from New Channels we invest a lot of time and resource in to making sure the whole team works together as one, making your customer journey with us a smooth one.

Honesty

Our industry is littered with what the media have named ‘Cowboys’, notorious for over charging, been unqualified, incorrect installation and poor quality products. New Channels carefully select all our equipment to ensure long service and minimise call backs. We have our own wholesale facility which puts at our finger tips one of the largest stocks of TV & satellite, multimedia, sound & lighting and security products in the country. We also enjoy some of the best prices available and we will pass this saving on to you. All our engineers are CRB checked prior to employment, trained and qualified to the highest standard.

Improving Knowledge

The world of technology moves quickly so it is essential we have the most up to date knowledge to not only advise you, but install correctly and offer after sales support. Our staff & engineers regularly attend training courses and product update seminars to ensure we are armed with the knowledge and know-how about the products and services we offer.

Professionalism

Professionalism encapsulates all our basic values and forms the back bone of New Channels quality service delivery. We aspire to be recognised as the leading digital homes specialist across Central and North England, to do this professionalism must be at the forefront of all that we do.

 
Contact us online: sales@new-channels.co.uk

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